There is no doubt that excellent customer service is important to quality customer experiences in the hospitality and tourism industry.
While each individual business may customise their products, services and overall experience, the foundations of outstanding customer service remain the same.
Hospitality NT has a simple Manual ‘Customer Service 2.0’ to assist hospitality businesses with staff training in this.
Download Customer Service Manual 2018.pdf
We hope to develop a more comprehensive training package in the coming months, including online training and face-to-face modules.